Worldwide Shipping

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 We have been advised by our carriers that they are experiencing 2-6 day delays in shipping to various destinations within Canada and the United States.  Please consider the possibility of delays in your expected delivery dates when placing your order. 

Shipping Policies, Terms and Conditions

• All rates and pricing are stated in Canadian dollars.
• Order amounts exclude applicable taxes and shipping, which will be calculated and applied at Checkout.
• All delivery rates and taxes are based on and applied to each individual shipping location, sometimes referred to as the recipient in this section.
• For orders being shipped to rural or remote areas additional charges and longer delivery times may apply. Any additional charges will be applied at checkout where applicable.
• Delivery times apply to business days only - weekends and holidays are not included.
• All orders are shipped in approximately 3 business days from our factory located in Victoria, British Columbia.
• Orders outside of Canada can not be shipped to PO or AFO Boxes.
• Rates & shipping policies are subject to change without notice. While all efforts are made to ensure the accuracy of our webstore rates and pricing Rogers’ Chocolates reserves the right to contact customers in the event of an error or mistake. The customer will be advised of the issues for correction and the impact for collection or refund of any applicable amounts.

Shipping Within Canada

• Shipping rates are applied to each shipment and are applied during order Checkout.
• Standard rates will apply to orders initially but the customer does have the ability to select any alternate shipping rate options from the shipping drop down menus.
• The delivery times disclosed above are an estimate and are for informational purposes.
• Rogers’ Chocolates works closely with our courier network to attempt to achieve deliveries that are on or before any future dated shipping dates but we cannot guarantee the delivery date, please ensure you consider this fact in any time sensitive orders.

Shipping Within USA

• Shipping rates are applied to each shipment and are applied during order Checkout.
• Standard rates will apply to orders initially but the customer does have the ability to select any alternate shipping rate options from the shipping drop down menus.
• The delivery times disclosed above are an estimate and are for informational purposes.
• Rogers’ Chocolates works closely with our courier network to attempt to achieve deliveries that are on or before any future dated shipping dates but we cannot guarantee the delivery date, please ensure you consider this fact in any time sensitive orders.
• Rogers Chocolates does not ship to PO or AFO Boxes outside of Canada.

Shipping Internationally 

• Shipping rates are applied to each shipment and are applied during order Checkout.
• Rogers’ Chocolates works closely with our courier network to attempt to achieve deliveries that are on or before any future dated shipping dates but we cannot guarantee the delivery date, please ensure you consider this fact in any time sensitive orders.
• Please note that while shipping internationally Rogers' Chocolates is not responsible for delays, damages, refusals, customs related issues, taxes, duties or any other issues.
• Rogers Chocolates does not ship to PO or AFO Boxes outside of Canada.

Tracking Your Order

• On the day your order ships and leaves our warehouse you will receive another email confirmation with tracking information unless the shipping method is within Victoria or shipped via Canada Post no tracking number will be provided.
• The tracking information, if supplied, can be used to monitor the status of your shipment while in transit through the courier’s website.
• If your order is shipping to multiple recipients you will receive an individual email and tracking number for each recipient shipment.
• Please retain your emails for future reference or contact us at  info@rogerschocolates.com should you need us to resend your tracking email.

Free Shipping

• Free Shipping is applicable to Standard shipping only. 
• Only applicable to orders shipping to destinations within Canada, excluding NU, NT, YK.

Returned Orders

Promotional Campaigns and Free Shipping 

• These campaigns have no refund or cash surrender value.
• Rogers Chocolates Ltd reserves the right to cancel any or all Promotional campaigns without notice as well as change the terms related to a any or all Promotional campaigns.
• In the event that a promotional item / gift is not available Rogers’ Chocolates reserves the right to replace the item / gift with an alternate item of their choosing.