Customer Service: 1-800-663-2220

Worldwide Shipping

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Orders are generally shipped in approximately 3 business days from our factory located in Victoria, British Columbia, unless a future date is specified by the customer or issues due to product availability.

Due to extreme heat shipping options may differ between regions until September 21, 2021. See our "Hot Weather Shipping" terms and conditions below for more information.

 

Shipping Policies, Terms and Conditions

Rogers' Chocolates is committed to the delivery and satisfaction of your web orders. Our goal is to process and ship your order within 3 business days from our factory location in Victoria, BC, Canada. The following information sets out terms and conditions of Rogers’ Chocolates for shipping.
  • All rates and pricing are stated in Canadian dollars.
  • Order amounts exclude applicable taxes and shipping, which will be calculated and applied at Checkout.
  • All delivery rates and taxes are based on and applied to each individual shipping location, sometimes referred to as the recipient in this section.
  • For orders being shipped to rural or remote areas additional charges and longer delivery times may apply. Any additional charges will be applied at checkout where applicable.
  • Delivery times apply to business days only - weekends and holidays are not included.
  • All orders are shipped in approximately 3 business days from our factory located in Victoria, British Columbia.
  • Orders outside of Canada can not be shipped to PO or AFO Boxes.
  • Rates & shipping policies are subject to change without notice. While all efforts are made to ensure the accuracy of our webstore rates and pricing Rogers’ Chocolates reserves the right to contact customers in the event of an error or mistake. The customer will be advised of the issues for correction and the impact for collection or refund of any applicable amounts.

Shipping Within Canada

 

Canadian Shipping Rates
 Method
Product Total
 Rate
Estimated Delivery Time from Shipment
 Ground
 Up to $500
 $12
 1 - 2 business day (Victoria Area)
2- 4 business days (Vancouver Island and Lower Mainland)
2-7 business day (BC)
3-9 business days (AB, SK, MB)
5-14 business days (ON, QC)
6-16 business days (rest of Canada)
 Over $500
 Call us for eligible freight charges
 Air
 Up to $500
 $24
 1-4 business days (Most of Canada)
1-6 business days (Rural Canada)
 $500 and up
 Call us for eligible freight charges
 *Orders over $700 can be processed online and will receive eligible discounts. Please contact us if you wish to place an order with Air Shipping that is over $700. Learn more here.
  • Shipping rates are applied to each shipment and are applied during order Checkout.
  • Standard rates will apply to orders initially but the customer does have the ability to select any alternate shipping rate options from the shipping drop down menus.
  • The delivery times disclosed above are an estimate and are for informational purposes.
  • Rogers’ Chocolates works closely with our courier network to attempt to achieve deliveries that are on or before any future dated shipping dates but we cannot guarantee the delivery date, please ensure you consider this fact in any time sensitive orders.

Shipping Within USA

 

USA Shipping Rates
Method*
Product Total
Rate
Estimated Delivery Time from Shipment
Ground
Up to $500**
$20
2-8 business day (Most locations)
Air
Up to $500**
$35
2-5 business days (Most locations)
*Shipments to Alaska and Hawaii are only available via the Air Express option
**Orders over $700 can be processed online and will receive eligible discounts but you will be contacted with Shipping quotes and methods prior to order processing. Learn more here.
  • Shipping rates are applied to each shipment and are applied during order Checkout.
  • Standard rates will apply to orders initially but the customer does have the ability to select any alternate shipping rate options from the shipping drop down menus.
  • The delivery times disclosed above are an estimate and are for informational purposes.
  • Rogers’ Chocolates works closely with our courier network to attempt to achieve deliveries that are on or before any future dated shipping dates but we cannot guarantee the delivery date, please ensure you consider this fact in any time sensitive orders.
  • Rogers Chocolates does not ship to PO or AFO Boxes outside of Canada.

Shipping Internationally 

 

 International Shipping Rates
 Method
 Rate
Estimated Arrival Time from Shipment
 Express Post
 Varies by country. Call us for eligible freight charges
 1 - 15 business days

International shipping rates and delivery times vary based on destination. Please contact us toll-free at 1-800-663-2220 or email us at info@rogerschocolates.com for more information.
  • Shipping rates are applied to each shipment and are applied during order Checkout.
  • Rogers’ Chocolates works closely with our courier network to attempt to achieve deliveries that are on or before any future dated shipping dates but we cannot guarantee the delivery date, please ensure you consider this fact in any time sensitive orders.
  • Please note that while shipping internationally Rogers' Chocolates is not responsible for delays, damages, refusals, customs related issues, taxes, duties or any other issues.
  • Rogers Chocolates does not ship to PO or AFO Boxes outside of Canada.

Tracking Your Order

Upon the completion of your order an Order Confirmation will be emailed to you detailing your purchases and applicable charges for future reference. Orders being sent to more than one recipient will be grouped by the delivery addresses. Please take this opportunity to ensure your order is correct.
  • On the day your order ships and leaves our warehouse you will receive another email confirmation with tracking information unless the shipping method is within Victoria or shipped via Canada Post no tracking number will be provided.
  • The tracking information, if supplied, can be used to monitor the status of your shipment while in transit through the courier’s website.
  • If your order is shipping to multiple recipients you will receive an individual email and tracking number for each recipient shipment.
  • Please retain your emails for future reference or contact us at  info@rogerschocolates.com should you need us to resend your tracking email.

 

 


Returned Orders

Orders which are refused, unable to be delivered, or not collected from the couriers may be returned to us by the couriers. In this event the customer will be contacted and orders can be resent to recipients at an additional shipping charge.

Promotional Campaigns

Periodically Rogers’ Chocolates Ltd will offer Promotional campaigns related to the webstore operations. The following terms apply:
  • These campaigns have no refund or cash surrender value.
  • Rogers Chocolates Ltd reserves the right to cancel any or all Promotional campaigns without notice as well as change the terms related to a any or all Promotional campaigns.
  • In the event that a promotional item / gift is not available Rogers’ Chocolates reserves the right to replace the item / gift with an alternate item of their choosing.

Shipping to Multiple Address

We offer an easy way to send your order to multiple addresses. Here's how:

  • For each item you add to your Shopping Cart you can select or change a recipient during your order review.
  • Each recipient will be sent as a separate delivery and will incur the applicable shipping charges.
  • During the Order Review process simply select your recipient for your item from the recipient drop down list or add a new recipient to your list by following the page link next to your recipient drop down box.
  • Upon completion of your order an Order Confirmation will be emailed to you stating your purchases grouped by your recipients.
  • Should you subsequently note an error in your order please email us at info@rogerschocolates.com to arrange a correction.
  • Rogers' Chocolates has a 20 address per order limit on orders placed online. Where orders exceed 20 locations, please call our Mail Order Department toll-free at 1-800-663-2220 and one of our specially trained employees will be happy to help! 

Shipping rates, as well as the terms and conditions, will apply to each recipient delivery.


Orders Over $700

For orders over $700 delivery rates may vary and volume discounts may apply. Where orders exceed $700 please call our Mail Order Department toll-free at 1-800-663-2220 and one of our specially trained employees will be happy to help you with your questions!


Hot Weather Shipping

During the summer months (May 18 - September 21), or when temperatures exceed 27ºC / 80ºF, cool packs will be added to orders at no charge to the customer. At this time, shipping will be restricted to local delivery (Vancouver Island), and 2 or 3 day delivery(Express) when selecting shipping options to addresses outside of the Vancouver area. At this time, we recommend against shipping to PO/community boxes, to prevent your chocolates from being held in excessive temperatures, and to ensure the highest quality of our products. During these times, in order to minimize the amount of time your chocolates are in transit, we will only be shipping orders Monday through Thursday.


Cancellations

We are unable to accept order changes or cancellations after your order has been processed. Please call us at 1-800-663-2220 with any questions.


Steeped in tradition and rich with history

The first Rogers' chocolates were made in 1885 by Charles "Candy" Rogers in the back of his grocery store in Victoria, B.C. He quickly became a popular man. In 1891, Rogers expanded his chocolate operation to the company's current heritage storefront on Government Street in Victoria and the rest, as they say, is history.

Learn More
Rogers' Chocolates founders
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